Global positioning Sytems.co.uk

[tomo1340]

Fast delivery and good prices! As for after sales service and technical help ie my problem posted here

You can't actually phone the technical services department, the only email I got back was blaming tomtom, tomtom say it is GPSsytems problem as the contract is with them. I was told the tech department don't have phones in their office, lets hope there is no emergency and they need to call emergency services. This is bloody crazy, all I want is some effing maps to get me round an effing country on holiday, I thought £100 was a good investment to do this but even if these clowns refund my money today, I still won't get the money back in time to spend on the kids on holiday!

[Homer]

Thing is mate, if you buy cheap you will loose things like being able to speak to customer services and having someone that actually gives a stuff about customer care...

Spend a few extra quid a box, and get a company that has tech support...
It's not all about price on this kit, it's about the aftersales service as well, and the old saying if it's too cheap to be true, then it usually is......

Oh and last i heard that Global do not like to answer the phones either preferring you to order on-line, thus you getting no advice before buying..

[chris_w]

As a fan of Globalpositioningsystems I'm disappointed in their recent removal of telephone support for aftersales. Their level of service from my perspective seems to have declined recently with the introduction of YOONOO?.

Firstly I would contact TOMTOM over the phone they may be able to sort it quickly for you (seems to have worked for somebody else on the forum).

Otherwise.......

IMHO I think Globalpositioningsystems are on shaky ground - there's a little phrase called "not fit for purpose" and I would say your problem fits into this. This is not your problem it's theirs, they sold it to you and claiming it's TOMTOM's fault is a cop out. There's nothing sadder than blaming the other side in these situations - especially whilst they're screwing up your holiday.

Have you had it less than 7 days? - if so you can return it no questions asked (distance selling regs) and get a refund.

If you still have problems contact trading standards they can usually help in these situations.

One point - chill out :D - I cringe every time I see a censored swear word - honestly no need. It can put people off helping out.

Hope this helps.
_________________
Thanks,

Chris

[Catherine]

tomo1340

We are currently in the process of contacting TomTom to get a new code for you. I will email it to you as soon as we have it.


Regards

Catherine Hinchcliffe
Customer Services Manager
YooNoo Ltd
_________________
catherine.hinchcliffe@yoonoo.co.uk
www.globalpositioningsystems.co.uk
GPS Specialists

[tomo1340]

I censored the swearing myself I can only assume the forum has a censoring option that picks the same word as me. I just wanted to convey my anger.
The problem was solved today tomtom relented, and sorted the problem, not before claiming yet again it was gpsystems fault, which it clearly wasn't. The only beef I have with gpsystems is the fact you can't telephone the tech department, and although they are promtish on answering emails it is not always easy to convey exactly what the problem is via email. Twice I have been misunderstood and it has been thought that the product code did not come in the box, it did. The problem was the fact tomtom must have issued multiple codes and someone else had registered the code before me.
Once gpsytems actually contacted me they were EXTREMELY helpful and I would reccomend them to all, however something needs to be done to let customers contact by phone in urgent cases.

On to brighter things, we held off crossing the channel for a day, spending a little time on the south coast before crossing tomorrow.

Once again my appologies to gpsytems for some of my comments, and now all is sorted I can go on record to say I WILL shop with them again, and I will reccomend them.

Ta

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