Major problems with Sony Ericsson K750i + TTG 700!

wayne · Occasional Visitor Joined: Sep 01, 2004 Posts: 2

I've had my Go 700 for a day. It worked perfect with my 6310i but that was just a temporary phone which i'm now selling on. I bought a K750i today and it's an amazing phone... apart from it won't work with the Go!

It pairs up perfectly, the Go finds it and everything looks ok until you make\receive a call... there's just silence. The phone's timer is counting up so you know a call is initiated but there is no sound from either the phone or the Go.

This is really annoying as I wanted the Go purely because of its Bluetooth functions etc.

Has anyone got any fixes to this? I know it's not just me as a Google search found several other sites with people having the same problems on the TTG 500 Sad

Please 'elp Rolling Eyes

:D

daddyo · Occasional Visitor Joined: Jul 26, 2005 Posts: 10

This will become more and more common as more and more people try and use the K750i (which will become a very common phone judging by the lates contract offers and it's great features) with the tomtomgo!

Just a case of sit and wait for an update from wither TomTom or SE I think. I've emailed both, all I can sugggest is that you do the same and we try a bit of people power to get the thing sorted Sad

The fact that you get no sound on either the phone or the TomTom renders the phone useless when they pair up - i've nealry crashed load of times whilst messing around trying to pick up an incomming call only to get silence on both devices! Now I just deactivate the BT ont he k750i to stop them pairing! :x

smeg24 · Occasional Visitor Joined: Jul 15, 2005 Posts: 5

I had a reply from TomTom about this issue and they simply suggest downloading the latest version (5.201, I had a GO 500 with 5.200) but it made no difference Crying or Very sad

henryg · Regular Visitor Joined: Jul 05, 2005 Posts: 78

K750i uses Bluetooth 2, and is incompatible with many (old) BT devices, including my own BT car handsfree.

SE are totally uninterested in the problem - I haven't seen this mentioned in any review of the phone.

flylikeahandbag · Occasional Visitor Joined: May 19, 2005 Posts: 44

Also check out this thread:-

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=24060&start=0

flylikeahandbag · Occasional Visitor Joined: May 19, 2005 Posts: 44

Clicky this time.

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=24060&start=0

smeg24 · Occasional Visitor Joined: Jul 15, 2005 Posts: 5

Another reply from Tomtom:

SL33PYH34D · Posted: Thu Jul 28, 2005 4:12 pm Post subject:

Tarrant · Occasional Visitor Joined: Sep 21, 2005 Posts: 11

Hi all,

Yes I am having the same problem. I have a SE W800i with T-mobile in the USA, along with a TomTom Go 700.

They pair without problems.
I can dial a phone number from the TomTom without problems.
I can download the phone book into my TomTom without problems.

HOWEVER...
After establishing a call, I cannot get any audio on the TomTom, nor can they hear me.

With the W800i, once in a call you can hit the "More" option button, and then select "Transfer sound" option to send audio to the TomTom. However, even after doing this I get absolutely no sound. Worse, after selecting "Transfer Sound" the w800i is unable to re-establish a link with the TomTom ... not sure if the problem is with SE or TomTom.

I did find the email address of the TomTom USA President: Jocelyn.Vigreux@tomtom.com

I suggest we all email him and ask for help in resolving this issue, as TomTom support has never gotten back to me!

Here was what Sony-Ericsson has to say. Looks like the W800i support BT2 and maybe that's why we are having compatibility issues:

-----------------------------------------------------
Thank you for contacting Sony Ericsson Online Support.

There is no information in regards with the compatibility between Sony Ericsson
products and third-party products such as the TomTom Go 700. If you would like,
we recommend contacting TomTom to inquire if they are able to provide further
information on the compatibility between the TomTom Go 700 and the W800i.

We have provided the following Bluetooth specifications for the W800i to help
determine if the TomTom Go 700 Bluetooth specifications are similar. The W800i
is manufactured to meet Bluetooth Specification 2.0.

The following are the Bluetooth services supported:
- Dial-up Networking Profile
- Generic Access Profile
- Generic Object Exchange Profile Headset Profile
- Object Push Profile
- Serial Port Profile
- Synchronization Profile
- Basic Imaging Profile
- Handsfree Profile
- Headset Profile
- File Transfer Profile
- Human Interface Device (HID) Profile

If we can be of any assistance in the future please do not hesitate to call one
of our representatives at 1-866-SONY-ERICSSON(1-866-766-9374).

Best regards,

Jim

Your Sony Ericsson Online Support Representative
Sony Ericsson Mobile Communications

-----------------------------------------------------
AND HERE WAS TOMTOM'S REPLY:

Bluetooth coding within each Bluetooth stack is different between devices and manufactures. Because of these differences, not all Bluetooth devices are compatible to connect to any other device using Bluetooth. The engineers in Amsterdam have tested this devices and it is not compatible. There are no specifics as to why. If you want a phone that is compatible, please stick to the compatibility list here: http://www.tomtom.com/products/section.php?ID=77&Section=107&Language=4. These are phones that are compatible and can support if you were to run into any configuration problems. If you have any further questions, please contact us.

Kind Regards,

TomTom USA Customer Service

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