Lost activation code so no upgrade for me

bestyman

Can anyone help please?

I want to upgrade to V5 but have lost the tomtom cd cover with code on it .
I have a device code on the tom tom and the code on the white/green border card that I registered with tom tom but not the code I need.

Luckily I have backed up the SD card so I am about to copy it back otherwise it would be no tomtom for me for a few days/weeks ( it will not work at all now)Will the code be on the back up?

Any ideas? I have emailed tomtom but expecting a wait.
Thanks

Mark

rayflan · Frequent Visitor Joined: Apr 06, 2005 Posts: 277

Contact Tomtom with pop and they will supply new code

Tim Buxton · Posted: Tue Apr 12, 2005 9:21 am Post subject:

If you have a device code, try going through the registration process with it. It might tell you the activation code which has been issued for that device.
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Tim

clivers · Posted: Tue Apr 12, 2005 10:05 pm Post subject:

if your registered with tomtom, you can save your codes on the website just incase you ever lose them
_________________
Ipaq 3970, Ipaq 2210 X2, Smart ST V1, Tomtom V3+V5, CoPilot V5, AA Navigator, Tomtom Bluetooth GPS, Navman 3450i Jacket, Navman Bluetooth GPS, Holux GM270, Fortuna GPS-PocketXtrack
, Tomtom GO V5 Classic, Road Angel Classic.

MrPloppy · Occasional Visitor Joined: Mar 02, 2005 Posts: 40

I'm going through the exact same thing. I've emailed TomTom, and they sent a program which apparently gets the product code from your PC. Not sure how that works, but it didn't.

I've just e-mailed them back, but I'm getting very bad feelings about this. The warning in the e-mail was quite stark:

"Also, keep in mind that the product code is very important for your GO. Without it, the product can not be activated. Always keep it backed up in a safe place (not on your computer)."

So does this mean that it looks like I'm going to have to pay for another one? I bought my GO from Maplin who had "Grade B" GOs (where people had it and brought it back), and the disk was just in a plastic sleeve, no mention of a product code anywhere - the GO just worked out of the box, I didn't need to do anything, not even upgrade it.

I've got a bad feeling about this...

barrowfordred · Posted: Wed Apr 13, 2005 8:15 pm Post subject:

I've just downloaded the upgrade and installed it without any mention of an activation code!!!!!!! :D

MikeB · Posted: Wed Apr 13, 2005 11:00 pm Post subject:

If you have your original SD and have not reformatted it you can do the upgrade on there. Once that has been successful which doesnt require re-activation you can upgrade your new SD card and the ativation from the first upgrade will be retained.
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Mike Barrett

wellingdave · Occasional Visitor Joined: Apr 15, 2005 Posts: 3

bestyman · Posted: Fri Apr 15, 2005 10:41 am Post subject:

Thanks for replies, it`s sorted now.

Tom tom did offer to email out a program thet detects the device code on the PC the tom tom was installed to but as I am the local tomtom expert( for want of a better word) I have installed about 4 of my mates on here so that wouldn`t work.
To be honest it`s all a bit of a mess not sure exactly what belongs to who but they all work for now.....untill the map upgrades!

Regards
Mark
p.s yes I already know I`m stupid.

MrPloppy · Occasional Visitor Joined: Mar 02, 2005 Posts: 40

They sent that program out to me. It didn't work!! 8O

bluekieran · Occasional Visitor Joined: Nov 17, 2004 Posts: 4

I've lost my code as well. Tomtom sent me the program to reclaim it upon being asked - but I haven't tried it yet: given the issues with V5 and old maps, I'm going to leave off installing until I have the new ones.

Which brings me to my point: Tomtom have informed me the new maps come with a NEW PRODUCT CODE, so if you've lost the old one... who cares?

MikeB · Posted: Fri Apr 15, 2005 12:44 pm Post subject:

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